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Spring 2025 Course Syllabus
Course: PTAC-2314 (Section: 71D, CRN: 11356) Principles of Quality |
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| Instructor Information | |||||||||
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| Instructor | Kenneth Ballou | ||||||||
| balloukw@lamarpa.edu | |||||||||
| Phone | (409) 984-6418 | ||||||||
| Office | Umphrey Industrial Technology Center - Room: 201A | ||||||||
| Office Hours | By appointment only. | ||||||||
| Additional Contact Information | |||||||||
| Course Information | |||||||||
| Description | Study of the background and application of quality concepts. Topics include team skills, quality tools, statistics, economics and continuous improvement. | ||||||||
| Required Textbooks |
Textbook Purchasing Statement: A student attending Lamar State College Port Arthur is not under any obligation to purchase a textbook from the college-affiliated bookstore. The same textbook may also be available from an independent retailer, including an online retailer.
Process Quality Second Edition (NAPTA) Pearson Publishers ISBN-13: 978-0-13-642470-3 |
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| Additional Materials/Resources | None. | ||||||||
| Corequisites/Prerequisites | None | ||||||||
| Learning Outcomes |
1. Uses technology to access operator-specific documentation and training. 2. Identify specific equipment and operating parameters to meet industry standards. 3. Identify and adjust controls to meet requirements for safe and effective operation 4. Implements standard safety procedures as required in industry. |
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| Program Student Learning Outcomes |
1. Use statistical process control to collect, organize, and analyze data. 2. Describe the principles of quality control. 3. Use quality tools. |
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| Lecture Topics Outline |
Week 1 Introduction to Process Quality Week 2 Total Quality Management (TQM) and Economics Week 3 Customer Service Week 4 Quality Management Systems-International Standards (ISO) Week 5 Quality Management-Quality Reliability Planning Week 6 Team Skills Week 7 Continuous Improvement-Root Cause Analysis (RCA) and Corrective/Preventive Action (CPA) Week 8 Continuous Improvement-Six Sigma and LEAN *** SPRING BREAK! *** Week 9 Group Problem Solving Week 10 Other Basic Quality Tools Week 11 Data Collection and Representative Sampling Week 12 Variance and Operating Consistency Week 13 Variables, Control Charts and Interpretation Week 14 Attributes, Control Charts and Interpretation Week 15 Process Capability Week 16 Course Review. FINAL EXAM |
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| Major Assignments Schedule |
Week 1 Chapter 1 Introduction to Process Quality (Chapter consideration, view PowerPoint, Quiz over chapter) Week 2 Total Quality Management (TQM) and Economics (Chapter consideration, view PowerPoint, Quiz over chapter) Week 3 Customer Service (Chapter consideration, view PowerPoint, Quiz over chapter) Week 4 Quality Management Systems-International Standards (ISO) (Chapter consideration, view PowerPoint, Quiz over chapter) Week 5 Quality Management-Quality Reliability Planning Week 6 Team Skills (Chapter consideration, view PowerPoint, Quiz over chapter) Exam 1 Week 7 Continuous Improvement-Root Cause Analysis (RCA) and Corrective/Preventive Action (CPA) (Chapter consideration, view PowerPoint, Quiz over chapter) Week 8 Continuous Improvement-Six Sigma and LEAN (Chapter consideration, view PowerPoint, Quiz over chapter) *** SPRING BREAK! *** Week 9 Group Problem Solving (Chapter consideration, view PowerPoint, Quiz over chapter) Exam2 Week 10 Other Basic Quality Tools (Chapter consideration, view PowerPoint, Quiz over chapter) Week 11 Data Collection and Representative Sampling (Chapter consideration, view PowerPoint, Quiz over chapter) Week 12 Variance and Operating Consistency (Chapter consideration, view PowerPoint, Quiz over chapter) Exam 3 Week 13 Variables, Control Charts and Interpretation (Chapter consideration, view PowerPoint, Quiz over chapter) Week 14 Attributes, Control Charts and Interpretation (Chapter consideration, view PowerPoint, Quiz over chapter) Week 15 Process Capability (Chapter consideration, view PowerPoint, Quiz over chapter) Exam 4 Week 16 Course Review. FINAL EXAM |
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| Final Exam Date | May 12, 2025 - 6:30 AM Through May 16, 2025 - 6:00 AM | ||||||||
| Grading Scale | 90 - 100=A 80 - 89=B 70 - 79=C 60 - 69=D Below 59 = F | ||||||||
| Determination of Final Grade |
Chapter Exams - 30% Assignments/Quizzes - 30% Final Exam - 40% | ||||||||
| Course Policies | |||||||||
| Instructor Policies |
1. You will have 4 Major Tests and a Final Exam in this class. 2. Assignments must be completed on time. Completed assignments must be submitted per instructions in Blackboard. 3. This is an online class. You are required to keep up with the assignments by logging in to Blackboard at least once a week. 4. All assignments and exams including the final MUST be completed by the last class day. Any extensions given will be at the instructors discretion. |
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| Attendance Policy | Research has shown a cause and effect relationship between attendance and college success. | ||||||||
| Additional Information |
This course is part of the Texas Workforce Investment Counsel approved program and complies with Key Matrix Statement: K9,5 Comply with Local, State and Federal Policies and procedures |
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| Institutional Policies | |||||||||
| MyLSCPA | Be sure to check your campus email and Course Homepage using MyLSCPA campus web portal. You can also access your grades, transcripts, academic advisors, degree progress, and other services through MyLSCPA. | ||||||||
| Academic Honesty | Academic honesty is expected from all students, and dishonesty in any form will not be tolerated. Please consult the LSCPA policies (Academic Dishonesty section in the Student Handbook) for consequences of academic dishonesty. | ||||||||
| ADA Considerations | The Americans with Disabilities Act (ADA) is a federal anti-discrimination statute that provides comprehensive civil rights for persons with disabilities. Among other things, this legislation requires that all students with disabilities be guaranteed a learning environment that provides for reasonable accommodation of their disabilities. If you believe you have a disability requiring an accommodation, please contact the Disability Services Coordinator, Room 117, in the Student Sucess Center. The phone number is (409) 984-6241. | ||||||||
| COVID 19 Information | The Lamar State College Port Arthur (LSCPA) Student Code of Conduct COVID 19 Policy requires students who have been diagnosed with COVID 19 to report their condition directly to their local health department. Students should also contact their course faculty to report their quarantine status. In addition, this policy requires all students to wear face coverings when directly exposed to COVID 19 in compliance with the criteria included in the policy. For more information please refer to the COVID 19 link on the LSCPA website. | ||||||||
| Facility Policies | No food or tobacco products are allowed in the classroom. Only students enrolled in the course are allowed in the classroom, except by special instructor permission. Use of electronic devices is prohibited. | ||||||||
| HB 2504 | This syllabus is part of LSCPA's efforts to comply with Texas House Bill 2504. | ||||||||
| Mandatory Reporting of Child Abuse and Neglect | As per Texas law and LSCPA policy, all LSCPA employees, including faculty, are required to report allegations or disclosures of child abuse or neglect to the designated authorities, which may include a local or state law enforcement agency or the Texas Department of Family Protective Services. For more information about mandatory reporting requirements, see LSCPA's Policy and Procedure Manual. | ||||||||
| Title IX and Sexual Misconduct | LSCPA is committed to establishing and maintaining an environment that is free from all forms of sex discrimination, including sexual harassment, sexual violence, and other forms of sexual misconduct. All LSCPA employees, including faculty, have the responsibility to report disclosures of sexual misconduct, including sexual harassment, sexual assault (including rape and acquaintance rape), domestic violence, dating violence, relationship violence, or stalking, to LSCPA's Title IX Coordinator, whose role is to coordinate the college's response to sexual misconduct. For more information about Title IX protections, faculty reporting responsibilities, options for confidential reporting, and the resources available for support visit LSCPA's Title IX website. | ||||||||
| Clery Act Crime Reporting |
For more information about the Clery Act and crime reporting, see the Annual Security & Fire Safety Report and the Campus Security website. |
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| Grievance / Complaint / Concern | If you have a grievance, complaint, or concern about this course that has not been resolved through discussion with the Instructor, please consult the Department Chair. | ||||||||
| Department Information |
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